"We are no longer updating this character as we cannot find it on official servers."
I have this message up on top of the screen when I look at my character profile. I'm still an avid player, so I don't understand why I'm having trouble with my profile~
I'm still listed on DKP and receive points, but my live feed has stopped updating for a long time. Is there anything I can do on my side to help resolve this? Thanks ahead of time!
np, our scrapers are not perfect yet and there are some situations they assume a character is deleted if the offical site is down or has some random error message.
tried to force update but it just keeps spinning saying it's updating, I thought I might try to delete and add again but it said it can not delete because it's updating?
FFXIAH.com and Linkshell Community is updating fine, any thoughts or suggestions?
I'm sorry to necro this, but I have been having the same problem. I have tried force updating several times and I still get the same message "We are no longer updating this character as we cannot find it on official servers."
Xenolias replied
139 weeks ago